The 50/50/50 Rule


A simple rule that illustrates cost savings from each P-Synch feature:

 
Feature

 
Impact

Net help desk
workload reduction

Password synch:

Eliminates 50% of problems.

50%

Self-service reset:

Reduces call volume by 50%.

75%

Assisted reset:

Shortens call duration by 50%.

87.5%

 
Scenario

 
Impact

Net workload
reduction

Conservative estimate:

50/50/50

87.5%

Optimized deployment:

80/60/60

96%

SSPR only, no synch.:

0/60/60

80%